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The Smithville Digital Usage Policy has been
developed with the following objectives: |
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- Ensure
security, reliability and privacy of Smithville Digital's
systems and network, and the networks and systems of our
partners
- Maintain the image and reputation of Smithville Digital as a responsible
provider
- Preserve the value of Internet resources as a conduit for free expression
- Encourage the responsible use of net resources and discourage practices
which degrade the usability of network resources and thus the value
of Internet services
- Avoid
situations that may cause Smithville Digital and it’s
partners to incur civil liability
- Preserve the privacy and security of individual users
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We expect our Customers to use the Internet with
courtesy and responsibility and to be familiar with and to
practice good Internet etiquette. By adhering to the following
policies, our customers are protecting the rights and privileges
of all Internet users. |
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VIOLATION OF ANY OF THE FOLLOWING POLICIES IS
STRICTLY PROHIBITED AND MAY RESULT IN IMMEDIATE TERMINATION
OF ALL ACCOUNTS. |
| 1. |
General Conduct
Customers are prohibited from transmitting on or through
any of Smithville Digital's services, any material
that is unlawful, threatening, abusive, libelous,
or encourages conduct that would constitute a criminal
offense,
give rise to civil liability, or otherwise violate
any local, state, national or international law, statute
or regulation.
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| 2. |
Smithville
Digital's DSL service may only be used for lawful purposes.
Transmission, distribution, or storage of any information,
data or material in violation of United States or state
regulation or law, or by the common law, is prohibited.
This includes, but is not limited to, material protected
by copyright, trademark, trade secret, or any other statute.
Smithville Digital reserves the right to remove such illegal
material from its servers. |
| 3. |
Customers
may not engage in tortuous conduct including, but not limited
to, posting of defamatory, scandalous, or private information
about a person without their consent, intentionally inflicting
emotional distress, or making physical threats against
another person via e-mail, news, or any other electronic
media/service that Smithville Digital provides. |
| 4. |
As
per the Digital Millennium Copyright Act (“DMCA”),
any customer found sharing or downloading copyrighted material
may be cut off from service as outlined in the regulation. |
| 5. |
The
Customer is responsible for providing and maintaining accurate
and up-to-date billing information. Furnishing false data
on the signup form, contract, or online application, including
fraudulent use of credit card numbers, is grounds for immediate
termination, and may subject the offender to civil or criminal
liability. |
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| System
and Network Usage |
| Security |
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1. |
Customers may not attempt to circumvent user authentication
or security of any host,
network, or
account ("cracking"). This includes, but is not
limited to, accessing data not intended for the customer,
logging into a server or account the customer is not expressly
authorized to access, or probing the security of other networks. |
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2. |
Customers may not attempt
to interfere with service to any user, host, or network
("denial of service
attacks"). This includes, but is not limited to, "flooding" of
networks, deliberate attempts to overload a service, and
attempts to "crash" a host. |
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3. |
Customers may not use any kind of program/script/command,
or send messages of any kind, designed to interfere with
a user's terminal session, via any means, locally or by the
Internet. |
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4. |
Customers must safeguard their account passwords
to prevent unauthorized access to their account. |
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5. |
Customers
who violate systems or network security may incur criminal
or civil liability. Smithville
Digital will cooperate fully with investigations of violations
of systems or network security at other sites, including
cooperating with law enforcement authorities in the investigation
of suspected criminal violations. |
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| E-mail |
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1. |
Harassment,
whether through language, frequency, or size of messages,
is prohibited |
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2. |
Customers
may not send e-mail to any person who does not wish to
receive it. If a recipient asks to stop
receiving e-mail, the Customer must not send that person
any further e-mail. |
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3. |
Customers
are explicitly prohibited from sending unsolicited bulk
mail messages ("junk mail" or "spam").
This includes, but is not limited to, bulk mailing of commercial
advertising, informational announcements, and political
tracts. Such material may only be sent to those who have
explicitly requested it. |
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4. |
Customers
may not forward or otherwise propagate chain letters, whether
or not the recipient wishes to receive such mailings. |
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5. |
Malicious
e-mail, including but not limited to "mailbombing" (flooding
a user or site with very large or numerous pieces of e-mail)
and "trolling" (posting outrageous messages to
generate numerous responses) is prohibited. |
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6. |
Forging
of header or any other information is not permitted. |
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7. |
Subscribing
someone else to a mail list or removing someone else from
a mail list without that person's permission is prohibited. |
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8. |
Smithville
Digital accounts or services may not be used to collect
replies to messages sent from another Internet Service
Provider, where those messages violate this Usage Policy
or the usage policy of that other provider. |
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9. |
These rules apply to other types of Internet-based distribution
mediums as well, such as RLG's Ariel system (a system for
sending FAX-like documents over the Internet). NOTE: Smithville
Digital operates under a strict one-warning policy regarding
unsolicited e-mail, unless the violation is of such nature
that the account, at our sole discretion requires immediate
termination, in which event service will be immediately
terminated.
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| IRC
(Internet Relay Chat) |
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1. |
Customers
are prohibited from using or hosting IRC scripts, servers,
or programs on Smithville Digital'
shared, dedicated, or co-location server accounts. |
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2. |
Neither IRC robots ("bots" or "clones"),
nor IRC sessions may be run from Smithville Digital's shared,
dedicated, or co-location server accounts. |
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3. |
3. Smithville Digital is not liable for the
content of any communications made on IRC. |
| Requirements
for Usage of Smithville Digital's Network |
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1. |
Customers
may not permit the use of mail services, mail-forwarding
capabilities, POP accounts, or
auto-responders other than for the Customer's own account. |
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2. |
Customers
may not employ posts or programs that consume excessive
CPU time or storage space. Smithville
Digital reserves the right to kill off CPU intensive processes. |
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3. |
Users
must have paid the appropriate subscription fee to Smithville
Digital prior to use of Smithville Digital's
network. Users who are not in good financial standing with
Smithville Digital may have their accounts suspended or terminated. |
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4. |
User of Smithville Digital's network must comply with the
terms and conditions of Smithville Digital's Acceptable
Use Policy. |
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5. |
Traffic exiting Smithville Digital's network
must comply with all rules and acceptable use policies of
the networks on which it travels. |
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6. |
The authorized user of a Smithville Digital
account is the person whose name appears on the subscription
application for that account. This person shall ultimately
be held liable for any unauthorized use of the account. |
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7. |
Smithville Digital prohibits the use of
hardware and/or software intended to maintain an unattended
dial-up connection to the Smithville Digital network. Smithville
Digital reserves the right to terminate a dial-up connection
for excessive consecutive duration of use. |
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8. |
Smithville Digital prohibits the use of
more than one modem per account. Smithville Digital reserves
the right to terminate a dial-up connection if another one
is simultaneously in use by the same username. |
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9. |
Users of Smithville Digital's
network must minimize and, if possible, avoid unnecessary
traffic or interference with the work of other users of Smithville
Digital's network or interconnected networks. |
| Refund
and Cancellation Policy |
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1. |
When a subscriber signs up for a Smithville
Digital account, he or she implicitly authorizes Smithville
Digital to continue providing service, and billing for that
service, until the subscriber affirmatively cancels his or
her subscription. A subscriber may cancel an account by contacting
Smithville Digital by telephone, e-mail, postal mail, or
in person. Ignoring or failing to pay an invoice is not sufficient
to cancel a subscription. |
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2. |
Upon
cancellation, Smithville Digital will issue a final invoice
as of the day of cancellation. Smithville Digital will
refund the unused portion of any paid subscription fee. |
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3. |
Smithville Digital shall automatically
refund the entire subscription fee if, within the first 30
days of service, the subscriber has not succeeded in using
Smithville Digital's network, or otherwise expresses dissatisfaction
with Smithville Digital's service. |
| Disclaimers |
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1. |
Smithville Digital will in no event be liable
for any damages, including but not limited to lost data,
lost profits, incidental or consequential damages, arising
from the use of Smithville Digital's network and Smithville
Digital's services. |
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2. |
Smithville
Digital makes no warranties, either express or implied,
regarding Smithville Digital's services or their fitness
for any particular purpose. |
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3. |
The above exclusion of implied warranties shall apply
to the extent permitted by law. |
| Systems
Availability |
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1. |
While
Smithville Digital makes every effort to keep its network
available 100% of the time, Smithville
Digital in no way guarantees the availability of its services
at any given moment. |
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2. |
Smithville
Digital reserves the right to remove any computers or other
parts of the Smithville Digital network
from public access at any time for emergency maintenance. |
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3. |
Smithville
Digital shall strive for at least 99% uptime (roughly equal
to less than two hours per week of downtime)
for Smithville Digital's services. |
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4. |
Smithville Digital shall strive to provide seven days'
advance public notice before scheduling equipment
downtime. |
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| Availability of Technical Support |
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1. |
Subscribers are encouraged to call technical
support with any problems. A Smithville Digital technician
will take the user's account name and reason for the call
and try to determine the origin of the problem. If the problem
originates with Smithville Digital, the technician will make
every effort to correct it immediately. |
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2. |
Smithville Digital will charge for any
services rendered that are due to subscriber error or a problem
with the subscriber's system, or are otherwise not the fault
of Smithville Digital. |
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| Material and Product Requirements |
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1. |
Customers
must ensure that all material and data placed on Smithville
Digital's equipment is in a
condition that is "server-ready," which is in a
form requiring no additional manipulation on Smithville Digital's
part. We shall make no effort to validate this information
for content, correctness or usability. In the event that
the Customer's material is not "server-ready",
we have the option at any time to reject this material and
remove it from our servers or disable it from being activated.
Smithville Digital will notify the Customer immediately of
the refusal of the material and afford the Customer the opportunity
to amend or modify the material to satisfy the needs and/or
requirements of Smithville Digital . |
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2. |
Use of Smithville Digital's service requires
a certain level of knowledge in the use of Internet languages,
protocols, and software. This level of knowledge varies depending
on the anticipated use and desired content of the Customer's
Web space. Customers must have the necessary knowledge to
create and maintain a Web space. It is not the responsibility
of Smithville Digital to provide this knowledge or customer
support outside of the service defined in the Service Agreement. |
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| Privacy |
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1. |
Smithville Digital will not sell or knowingly
disclose its customer lists or customer e-mail or listserv
address lists. We will attempt to protect the privacy of
our Customers and information that is stored on our network.
Smithville Digital will only access and disclose information
as necessary to comply with applicable laws and government
requests, to operate and maintain our systems and services,
or to protect ourselves or our Customers. |
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2. |
2. Smithville Digital will not monitor or
disclose a Customer's private e-mail messages unless required
by court order or law. We will cooperate with the authorities
and will notify such authorities if it suspects that a Customer
is engaged in illegal activities. |
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| Changes in Services |
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1. |
BlueMarble reserves the right to add, delete,
or change its services at any time. BlueMarble shall strive
to give at least thirty days' advance public notice before
implementing such a change. |
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2. |
BlueMarble reserves the right to refuse
service to anyone for any reason. |
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| THE USAGE POLICY DEFINES THE ACTIONS WHICH
SMITHVILLE DIGITAL CONSIDERS TO BE ABUSIVE, AND THUS, STRICTLY
PROHIBITED. THE EXAMPLES SET FORTH IN THIS POLICY ARE NON-EXCLUSIVE,
AND ARE PROVIDED SOLELY FOR GUIDANCE TO SMITHVILLE DIGITAL'S
CUSTOMERS. |
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| If you are unsure whether any contemplated
use or activity is prohibited, please send e-mail to dslinfo@bluemarble.net
and we will assist you. Please note that the activities set
forth above are also not permitted from other Internet Service
Providers on behalf of, or to advertise, any service hosted
by Smithville Digital, or connected via our network. Furthermore,
such services may not be advertised via deceptive marketing
policies, as defined by the Federal Trade Commission Deception
Policy Statement. |
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| Smithville
Digital must further limit any exceptions made to the Usage
Policy as secondary in regards to server and network security,
performance and integrity. Any user, regardless of exception
status, may have his or her service disabled if it is interfering
with our servers or network. |
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| Specific
questions about this policy or reports of activity in violation
of this policy may be sent via e-mail to dslinfo@bluemarble.net. |
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