The following commonly asked questions explain BlueMarble.net's billing policies.

How does BlueMarble.net bill for accounts and services?
BlueMarble.net offers accounts and services on a monthly basis. You may pay for your services on a monthly, quarterly, or yearly basis. (Please see our Guide to Services and Rate Card for prices and a thorough explanation of our accounts and services.)

When will I receive my bill?
Service is paid for in advance, similar to other useful services like cable TV and telephone. You may pay for your services on a monthly basis, on a quarterly basis, or on a yearly basis.

When you sign up for BlueMarble.net services, you choose a billing method. The following billing methods are available:

• Automatic credit card payment on a monthly or yearly basis.
• Monthly or yearly invoices sent by US Postal Mail.

If you receive invoices in the postal mail or by e-mail, these will arrive approximately 30 days prior to the next bill due date.

If you would like to change your billing method, please call toll free (888)258-3627, option 3. You may also send e-mail to billing@bluemarble.net.

What methods may I use to pay my bill?
Payments may be made by the following methods:

• Via US Postal Mail addressed to: BlueMarble.net., 5015 W State Rd 46, Suite B, Bloomington, IN 47404. Do not send cash payments via postal mail.
• In person to our offices at 5015 W State Rd 46, Suite B. Come to Jack's Defeat Creek Mall near Ellettsville. Take 37 North to 46 West towards Ellettsville. Jack's Defeat Creek Mall is two stoplights out on the South side of 46. We're in Suite B.
• Via phone at (888)285-3627, option 3 (credit card payments only).

How do I cancel my BlueMarble.net account and services?
In the unfortunate event that you must cancel your BlueMarble account, please contact our offices via phone, e-mail, postal mail, or in person. We will process your request, issue a final invoice (if applicable), and provide you with a cancellation confirmation number for your records.

If you must cancel your account during a period that has already been paid for, a prorated refund will be issued to you by check. Accounts cannot be canceled retroactively. You may, however, contact us and designate a future date on which your account should be canceled.

Are there any discounts offered?
For most of our accounts, we offer a discount of up to 25% if you pay for one year's service in advance. Should you cancel your service before the end of the year period, your account will be charged for each month of service at the normal rate for the number of months used.

If a customer signs up with BlueMarble.net and notes your username on their account application as a referral, you will receive a 10% discount on your monthly charges for as long as that person remains a customer. The discount received through this referral program cannot exceed 100% of your monthly charges during any one monthly billing period, and no cash will be paid out in this program. New customers must provide your username at the time of account signup; a referral cannot be provided or changed after we receive the account application.

What will happen if I don't pay my bill?
If your account is past due, our billing staff will make every effort to call or e-mail to discuss your delinquent bill. If payment is not received or arranged at this time, your account will be eligible for deactivation. Once deactivated, the account will remain unusable until the account is paid in full, or billing arrangements are made. Accounts that are more than 45 days past due may be sent to collections and accounts that have been delinquent for more than 60 days may be removed from our system.

Please do not hesitate to send additional billing questions to billing@bluemarble.net.